Vivid light bars insure that a new light will be replaced and free of freight for a period of 2 years from the third month of purchase, refers to the following terms:
Any quality problem of products when first receiving, or using it for a while, please contact our after-sale department with pictures/videos to apply for a replacement;
The lights you bought out of production or upgraded, we will send you other goods with the same price or the upgraded one;
If compensation occurs within two years, you will get a new product in full at no cost;
Compensation occurs in the second year, the renewal premium in the third year will increase by a certain proportion.
2 YEARS INSURANCE FOR LIGHTS
Attention: You still enjoy the two-year warranty policy even if you don't buy the insurance. But you have to pay shipping fees when your order is exceed to 3 months. Please find out more information about our warranty policy.
Suggestion: Due to the high shipping fee, we suggest you to purchase 2 YEAR INSURANCE FOR LIGHTS. Once there is any quality problem with lights, even if your order is more than 6 months, we can still send you a new light with the free freight.
* Note: The time process of after-sale will be simpler and faster under insurance.
Failing customer service
Give me 2 year insurance but have failed to get my lights working properly to begin with. Refuse to refund or send replacements. Just keep sending me instructions in emails that do not make my lights work.
I’m having instal issues … unit protrudes out front of grill more than normal and estimates to install are over $500 … I need to return unit for a refund and get insurance credit …
Store owner replied:
Hi Norm,
Thank you for your feedback. We are sorry to hear that you experienced installation concerns.
Our illuminated emblem is designed to fit specific vehicle models, but installation results may vary depending on the vehicle configuration and installation method. We would appreciate the opportunity to review photos of the installation and help determine whether any adjustments can improve the fitment.
Regarding installation costs, many customers choose to install the emblem themselves or use our installation tutorials to reduce labor expenses. However, professional shop rates can vary significantly by location.
Please contact our support team directly and we will be happy to review your case and discuss available solutions, including return options if necessary.
Thank you for giving us the opportunity to assist you.
How long will they last this time
Well…what can I say these are my second set and we’ll see how long they will last first set lasted just shy six months they started to act up by each section of light not working and others staying on without strobe glad I had option for insurance
Very poor customer service and non working lights
I spend over $700 with them and my light broke and all now these people don't answer my email or send me a new one and I have insurance . The light burst into fire and smoke
Great value for the money. Itג€™s in the spaces where other types of lights would not go. Iג€™ve been complemented on houseleek it looks and how visible it is several times already.