Thanks for shopping in our store.
All led bars are lifetime warranty,and all the remote controller are not waterproof,please keep away of water.
* We would replace you a new lightbar if your led bars can't work within six months and the shipping cost will be borne by us. But if over six months, the shipping cost will be charged by buyer.
About compensate for a new led bar procedures
1). The first one case, We usually need customers send some clear photos or videos to show where the problem is. If there are partial leds can't work , obviously, the
lightbar is defective. We will surely compensate a new led bar for you . If all leds can't work , We need to confirm if the off road light bar is defective . Usually suggest
customers replace a new wire harness, or connect the lightbar to battery directly, to make sure the problem is on led bar, not on wire harness. If wire harness is defective ,
we will replace a new wire harness; if led bar can't still work , we will send a new lightbar to you.
2). Another case, if your light bar has some moisture inside. pls send me some clear photos or videos. We will also compensate a new led bar for you.
* You could get some free parts replacements if they are damaged non-artificial beyond six months and the shipping charge will be borne by the buyer
* We promise that all lights are 100% waterproof and tested well by us before they are shipped out in order to ensure our quality. So please do not concern about our
quality. Thanks for your support!
1. Tell us the order number, main problem, send the clear video and picture which show the problem, we also need to know how you control it.
2. We will confirm what is the problem of item from the video, and tell you how to solve it
If you have any problem in products usage and warranty, please contact us by Amy@vividlightbars.com.
Before- sale Service
If you have any question about products purchase, Please contact us by firstname.lastname@example.org.
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